Talent & Human capital Management
Financial Management & Accounting 2
Utility Regulation Courses
Audit and Governance
Procurement & Logistics
The world over Regulatory agaencies are coming under presure to protect the consumers on poor Quality of Service QoS. It is imperative that national telecommunication regulatory authorities institute frameworks to enforce QoS standardss. QoS standards ensure that consumers continue to have access to high quality telecommunications services by setting basic minimum quality levels for all operators.
These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc. and commercial consumer issues such as access to customer care centers, billing integrity and other characteristics that can be measured and improved. This course has been designed to provide adequate tools to enhance the capacity of regulators to achieve the global best practices in this arena.
After completion of this course participants should be able to :
=>Define key service quality metrics at each point along the service delivery network
=>Identifying service quality issues and the necessary accounting and rebating information,
=>Define usage information, and problem resolution information
=>Define management capabilities to support each step in the service delivery networkSpecify appropriate interfaces/API’s to enable the interchange of such information electronically between the various providers in a service value network.
=> Develope a single framework for measuring an effective quality of service
Who should attend
Managers and Officers ion Regulatory agencies charge with responsibility on QoS regulation or any body who wishes to appreciate QoS regulation.