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Course Overview 

This course is designed to increase participant’s knowledge and understanding of concepts and competencies relevant to protecting consumers from unfair and deceptive advertising, billing, marketing and pricing practices in order to level the playing field between suppliers and consumers. Best practices, methods and strategic techniques will be discussed on how to close service gaps, improve communication, resolve disputes and improve lack of understanding about consumer’s options equipping participants to better serve and positively influence consumer protection and education within their respective communities. 

 Â Our goal is to ensure that participants are able to apply the guiding principles of consumer rights and protection in order to devise practices that ensure customers are well served and not at a disadvantage to companies who are willing to increase profits at the expense of consumers. We will do this through a combination of lectures, presentations, experiential exercises, and case studies designed to enhance learning and increase abilities that are vital to developing frameworks that promote basic global standards for consumer protection.

 Course Objectives

 After completion of this course participants should be able to :Improve participantss’ insight and knowledge on critical issues, policy solutions and practical examples of consumer rights in order to protect consumers through appropriate education, regulation and enforcement of laws. Policy makers and regulators face increasing questions over whether and how to regulate consumer rights and responsibilities and to improve their effectiveness we will expose them to a range of methods for managing consumer protection and education challenges with specific focus on how emerging trends Impact consumer rights,guiding principles and responsibilities,customer education and communication,consumer Ppotection initiatives, Quality of Service and Billing accuracy and complaints and Dispute Resolution. 

 Who Should Attend

 The course is intended for policy makers and regulators, managers, directors, administrative and operations personnel, public affairs and consumer advocates, commissioners, board members and other key administrators and industry professionals..

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