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ADVANCED MANAGEMENT SKILLS MASTER CLASS FOR ADMINISTRATIVE PROFESSIONALS

Course Overview 

This course course focuses on equipping you with the necessary professional skills required to do your job effectively, contributing to your own, your boss’s and your organisation’s success. During this course you will work through a series of discussions, demonstrations and case studies that will enhance your learning experience and show in detail how to optimise your ‘best practice’ PA management skills. 

 Course Objectives 

After completion of this course participants should be able to :=> Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organisational successBuild an effective work teamPlan and coordinate workflow and productivity

 =>Become a change champion and manage change effectively 

 => Interact with people in ways which reinforce positive working relationships 

=>Manage personal emotions and stress=>Manage conflict, difficult situations and people with ease 

 => Deliver presentations to small groups with maximum effect

 =>Recruit, select and induct new staff who will work effectively with your team

 Who should to attend 

=>Administrative professionals, including executive secretaries, administrative assistants, secretaries who have done mangement Skills for Administrative Professional course and other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

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